Seguridad Covid 19

Alicante Catamaran against Covid19

To face the Covid19 and reopen the tours and excursions, Alicante Catamaran has updated its cancellation conditions and developed, according to the instructions of the Ministry of Health, a plan of security measures to minimize the risk of infection by Covid19.

We hope we can provide security to our passengers so that we can enjoy together this summer.

General Measures

• Capacity reduction:

  Since June 25, the Valencian Government council has published the order authorizing tourist transport ships to carry out 100% of their capacity, respecting the 1.5m distance between groups or wearing the mask. https://drive.google.com/file/d/1M3FAM1D7nttvKW21h5ZzLmlbxZr3xV8B/view?usp=sharing

• On July 18, the Consell de la Generalitat Valenciana published the order to modify the agreement of June 25. The use of the mask is mandatory at all times, except for eating, drinking, and bathing.

  https://drive.google.com/file/d/1M3FAM1D7nttvW21h5ZzLmlbxZr3xV8B/view?usp=sharing

• The minimum number of participants for each trip is 15 people.
• 10% discount for groups from 10 people, children included.
• 100% refund for cancellations up to 24 hours before departure, so that in case of slight symptoms, passengers postpone their departure date for the safety of other passengers.
• Online Payments: We invite our clients to make their online payments, to avoid contact with cash.
• Boarding with electronic tickets: present reservation on mobile phone or tablet without having to print the tickets.
• The client agrees to comply with the new security measures proposed by the Ministry of Health, adapted to the activity of the company and detailed on this same page (masks, hydroalcoholic gel ...)
• Alicante Catamaran may prohibit boarding people with symptoms of Covid - 19 (fever, cough, etc.) in order to ensure the health security of other customers and employees. It will be possible to take a temperature if necessary.
• Specific course Sanitary Measures for the crew and workers of the company.
• Risk assessment and drafting of a contingency plan according to the Guide of Measures for Active Tourism of the Ministry of Health. It includes detailed cleaning processes by zones and registers.

Health Safety measures on board Catamaran

• Complete disinfection of the boat. Exterior and interior.

• Installation of partitions to protect spaces.

• All received products and merchandise are disinfected before being loaded on board.

• When boarding, respect marked safety distances on the ground.

• For a better distribution of the spaces on board, boarding will not be done on a first-come, first-served basis. The crew will indicate you the area where to be located.

  • Hand wash gel dispenser before boarding.

  • Prohibited to wear shoes on board except disinfected flip flops for exclusive use on board.

• We ask our passengers to bring in a bag a pair of sanitized flip flops to use on board.

• We propose to the shipment a Kit with masks and flip flops. (Quitar guantes y gel en español)

• Use of face masks on board, except for people of the same reservation as long as they are within 2 meters of other passengers and crew. 

• Mandatory masks in common areas (services, etc.) or when traveling on board.

• Signs of sanitary rules on board and direction of movement marked with arrows on the ground.

• Drinks, fruits and snacks will be served by the crew, individually and at the request of the client.

• Use disposable tableware: In order not to return to single-use plastic, we use recycled cardboard cups and plates.

• All bins are pedal operated.

• Snorkel Material: diving masks and fins are disinfected after each use. We have no tubes.

• We recommend our passengers not to share towels, suncream, etc.

• Bathroom: 

  • ​Sign with mandatory symbols, gel and gloves at the entrance.

  • Paper dispenser and a pedal basket.

  • The bathroom will be disinfected by the crew several times a day.

• ​Disembarkation: respect safety distances and change shoes at the dock.